Support

What does ‘Fully Managed’ mean? For VisualHost it’s a double edged strategy of monitoring and support aimed at creating a carefree hosting experience whilst also providing you with the personalised, uncomplicated support you need when you need it. We look after our servers while you go about the business of creating your web identity. Healthy servers mean available web sites, and you are left with more time to enjoy our feature loaded hosting packages and make the most of the excellent software packages we bundle with every solution.

Keeping your site running around the clock

When you choose a VisualHost solution, peace of mind comes as standard. Our first rate monitoring and management service ensures all of our servers maintain the optimum in reliability, availability and security. By ensuring a constant awareness of how our servers are performing, through a pro-active system of frequent performance checks, we ensure that we are already on top of fixing a problem by the time any of our customers notify us of its existence. This is all part of our commitment to allowing web users of all expereince to get the most out of their VisualHost experience, and there’s no better way to do that than to ensure maximum available uptime.

Personalised, comprehensive support

For those times when you need support with your hosting environment or any of the excellent software packages a VisualHost package offers at no extra cost, we maintain a comprehensive, perpetually updated knowedgebase, along with 24/7 support through our support ticket system when you require personal contact from one of our experienced support personnel. We’re there to make your VisualHost solution more than just a web hosting experience; we aim to help you change the way you use the web, and we don’t just provide the software to do so, but the knowledge as well.


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